1. Introduction

Muzambi Private Limited ("Muzambi", "we", "us", or "our") is an electronics retail company operating an e-commerce platform for the sale of mobile phones, laptops, tablets, and accessories. We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, mobile application, or purchase products from us. Please read this policy carefully. By using our platform, you consent to the practices described herein.

2. Definitions

The following terms are used throughout this Privacy Policy:

"Personal Data" means any information that directly or indirectly identifies you as an individual, including name, contact details, payment information, and device data.

"Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, or deletion.

"Cookies" means small text files placed on your device when you visit our website or application, enabling us to remember your preferences and enhance your experience.

"User" or "You" means any individual who accesses, browses, or purchases from our website or mobile application.

"Service Providers" means third-party entities engaged by Muzambi to provide services such as payment processing, logistics, analytics, and customer support.

3. Information We Collect

We collect different categories of information depending on how you interact with us:

3.1 Information You Provide Directly

Full name, email address, mobile number, and delivery address
Account credentials (username and password) when you register
Billing information including payment method details
Order history, product preferences, and wishlist items
Reviews, ratings, and feedback submitted on products
Communications you send us via email, chat, or support tickets

3.2 Information Collected Automatically

IP address, browser type, operating system, and device identifiers
Pages visited, time spent, clicks, and navigation patterns on our website
Referring URLs and search keywords that led you to our platform
Transaction metadata including date, time, and amount of purchase

3.3 Information from Third Parties

Payment gateway providers (e.g., Razorpay, PayU) for transaction verification
Logistics partners for order tracking and delivery confirmation
Social media platforms if you choose to log in via OAuth (Google, Facebook)
Brand partners (Samsung, Apple, Oppo, Vivo, HP, Lenovo, etc.) for warranty and product registrations

4. How We Use Your Information

Muzambi uses your personal data for the following legitimate purposes:

Processing and fulfilling your orders, including payment confirmation and delivery updates
Creating and managing your user account on our platform
Sending transactional communications such as order confirmations, invoices, and delivery notifications
Providing customer support and resolving disputes or complaints
Personalising your shopping experience by recommending relevant products and offers
Sending promotional emails, SMS, or WhatsApp messages regarding offers, new arrivals, and festive sales — subject to your consent and opt-out preferences
Improving our website performance, product catalogue, and user interface based on usage analytics
Complying with applicable legal obligations including GST regulations, consumer protection laws, and government directives
Detecting, preventing, and investigating fraudulent transactions, unauthorised access, or security incidents
Conducting internal research, reporting, and business analysis to improve our services

5. Legal Basis for Processing

In accordance with the Information Technology Act, 2000, the IT (Amendment) Act, 2008, and the Digital Personal Data Protection Act, 2023 (DPDPA), we process your personal data on one or more of the following legal bases:

Consent: Where you have given us explicit consent to process your data for specific purposes such as marketing communications
Contract: Where processing is necessary to fulfil a contract with you, such as processing your purchase
Legal Obligation: Where we are required to process your data to comply with Indian laws and regulations
Legitimate Interest: Where processing is necessary for our legitimate business interests, provided such interests are not overridden by your rights and freedoms

6. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following circumstances:

6.1 Service Providers

We share necessary data with trusted third-party service providers who assist us in operating our business, including payment processors, logistics companies, cloud hosting providers, email service providers, and analytics platforms. These providers are contractually bound to maintain confidentiality and may only use your data as instructed by us.

6.2 Brand and Manufacturer Partners

When you purchase a product from brands such as Samsung, Apple, Oppo, Vivo, HP, or Lenovo, we may share relevant purchase data with the respective brand for warranty registration, product support, or brand-mandated promotional programmes, subject to those brands' own privacy policies.

6.3 Legal and Regulatory Requirements

We may disclose your personal data to government authorities, courts, or law enforcement agencies if required by law, court order, or to protect the rights, safety, or property of Muzambi, its customers, or the public.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. The types of cookies we use include:

Essential Cookies: Required for the website to function properly, including session management and cart functionality
Performance Cookies: Collect anonymised data on how users interact with our website, helping us improve page load speeds and navigation
Functional Cookies: Remember your preferences such as language, location, and login status for a personalised experience
Marketing Cookies: Used to deliver targeted advertisements based on your browsing behaviour and purchase history

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. By continuing to use our platform, you consent to our use of cookies as described above.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

Order and transaction data is retained for a minimum of seven (7) years in compliance with the GST Act and applicable Indian tax regulations
Account data is retained as long as your account is active. Upon account deletion, data is purged within ninety (90) days
Marketing preferences and communication records are retained for three (3) years from your last interaction
Legal hold data may be retained beyond standard periods if required in connection with ongoing legal proceedings or regulatory investigations

9. Data Security

Muzambi takes the security of your personal data seriously. We implement appropriate technical and organisational safeguards, including:

SSL/TLS encryption for all data transmitted between your browser and our servers
Secure payment processing via PCI-DSS compliant payment gateways
Role-based access controls to limit employee access to personal data on a need-to-know basis
Regular security audits, vulnerability assessments, and penetration testing
Two-factor authentication for administrative systems handling personal data

While we employ commercially reasonable security measures, no method of transmission over the Internet or electronic storage is completely secure. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and the relevant authorities as required under applicable law.

10. Your Rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you
Right to Correction: Request correction of inaccurate or incomplete personal data
Right to Erasure: Request deletion of your personal data, subject to legal obligations and legitimate interests
Right to Withdraw Consent: Withdraw consent previously given for marketing communications at any time
Right to Grievance Redressal: Lodge a complaint with our Grievance Officer regarding any violation of your data rights

To exercise any of the above rights, please contact us at info@muzambi.com with the subject line "Data Privacy Request". We will respond within thirty (30) days of receiving your request.

11. Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a minor has provided personal data without appropriate parental consent, we will take immediate steps to delete such data. Parents or guardians who believe their child has submitted personal information to us should contact us at info@muzambi.com.

12. Third-Party Links

Our website may contain links to third-party websites including brand pages, payment portals, and social media platforms. This Privacy Policy applies solely to our platform. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Marketing Communications

With your consent, we may send you promotional communications via email, SMS, or WhatsApp regarding new product launches, exclusive offers, festive sales, and brand partnerships. You may opt out of such communications at any time by:

Clicking the "Unsubscribe" link in any marketing email
Replying STOP to any promotional SMS or WhatsApp message
Updating your communication preferences in your account settings
Contacting us at info@muzambi.com

Opting out of marketing communications will not affect transactional notifications related to your orders.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make material changes, we will:

Update the "Last Updated" date at the top of this policy
Notify registered users via email or an in-app notification
Post a prominent notice on our website for a period of thirty (30) days

Your continued use of our platform after the effective date of the revised policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

15. Grievance Officer

In accordance with the Information Technology Act, 2000, and the IT (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer to address privacy-related concerns:

Name: Anvar Sadhath

Designation: Chief Executive Officer, Muzambi Private Limited

Email: info@muzambi.com

Phone: +91 6238903030

Response Time: Within 30 days of receipt of complaint

Grievances may be submitted by email with the subject line "Privacy Grievance – [Your Name]". We are committed to resolving all legitimate grievances in a fair and timely manner.

16. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Kerala, India.

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